5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing excellent control processes.
Security guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, then you are able to see whether they are doing their jobs by looking at the walls. However, when you hire a security guard company, how often can you determine whether the protector organization is doing their job which includes running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality control to ensure that problems associated with the lack of doing these jobs don’t start to happen.
In this article we’ll discuss five (5) simple steps to improving your safety guard service and achieving what you picture as your ideal keyholding London.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being supplied by your security provider and inquire does it look adequate.
Additionally, is the security guard company performing background and drug screenings on all your guards until they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the protector is a fantastic fit for your house is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue can tell you a good deal on what to expect from that shield and it gives you an opportunity to ask another shield if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Just how long is each officer trained?
• Just how long can the security company double bank?
Determine the answer to each of the questions and make sure that they fit with what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your site special training to get an understanding of what goes on preparing a shield to operate in your property.
Protect supervision is one of the more important factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their work isn’t significant and they start to find themselves as less of a region of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of remote supervision that prove most successful are: Officer Tour Tracking Systems
If your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re in your property. These tracking systems allow the security guard company to track the time and log the action of these guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a way of making sure that each guard is safe and alert. Using guards check-in regularly with the safety guard company, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is happening with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to ensure that they know their jobs. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident that the consultant isn’t actually a security guard company. If so, your audit is sure to turn up problems with your existing security guard company.